AI phone assistant for small and mid-sized businesses in Dresden
You take care of customers, guests and patients on site. The agent takes care of the phone.
Dresden combines high tech with trades and tourism. Between Silicon Saxony, the old town and the Elbe slopes, the phone rings in practices, hotels, workshops and offices – usually just when nobody is free. We equip your business with AI phone agents that answer every call, respond to questions from your business knowledge and book appointments. Anything your team needs to decide reaches you in a structured way.
You know technology here. Now it answers the phone too.
Dresden knows its way around technology – yet on the phone, many businesses still rely on answering machines and callback notes. An AI phone agent takes calls when your team has no time. It holds a real conversation, asks for missing details, books appointments and puts urgent requests through according to your rules.
From the first ring to the completed task.
Handle conversations
Pick up every call instantly, understand the request in natural language and ask the right follow-up questions – even with several calls at once.
Answer questions
Reliable answers from your business knowledge – services, opening hours or directions, optionally with live data from your systems.
Book appointments
Check availability and enter appointments directly into your calendar or industry software.
Trigger workflows
Create records in your CRM, put urgent calls straight through, generate tasks for your team. You define responsibilities and limits.
From Klotzsche to Loschwitz. Nobody ends up on voicemail.
Dresden’s neighbourhoods range from the semiconductor cluster to the villa district on the Elbe. The calls there are just as varied.
Klotzsche & Airport (Silicon Saxony)
Suppliers, service providers and tech companies around the semiconductor cluster. The agent takes enquiries from partners and suppliers, clarifies the request and hands a complete record to the responsible colleague.
Neustadt & Pieschen
Restaurants, creative businesses and trades in the young north. The agent takes reservation and appointment requests, after hours too, and passes complaints with their urgency to the team.
Altstadt & Innere Neustadt
Hotels, law firms and consultancies around the Frauenkirche and Theaterplatz. The agent answers questions about arrival, parking or opening hours and records booking and appointment requests.
Loschwitz & Blasewitz
Practices and established SMBs upstream along the Elbe. Your reception is there for the people on site while the agent records appointment requests and cancellations – outside opening hours too.
High tech, hotel or trades. The agent learns your daily routine.
These four industries shape Dresden – and each has its own questions on the phone.
Semiconductors & microelectronics
Take enquiries from partners and suppliers, record request, order number and contact person, and create a record in your CRM. Technical questions go to your experts.
Research & universities
Take calls to institutes and spin-offs, classify the request and create callbacks for the right research group. The agent answers frequent questions about contact persons directly.
Tourism & hotels
Answer questions about arrival, breakfast and parking, and record reservations and special requests. During the Striezelmarkt or on concert evenings, reception can still stay with the guests.
Trades & industry
Take calls while you’re with a customer. Trade, address and urgency are captured, appointments booked and emergencies put through according to your rules.
More time for the people in front of you.
Our receptionists were constantly juggling every day: the phone rings, a patient wants to move an appointment, and at the same time patients in the waiting room need looking after. Since our voice AI system took over appointment handling, the team can focus fully on patient care on site.
AI for practices
Your questions from Dresden. Answered directly.
Does this work with our 0351 number?
Yes, your number stays. We check your phone system and usually connect the agent via call forwarding. You decide whether it takes over when the line is busy, after a set waiting time or after hours.
Does the agent understand the Dresden dialect?
The agent understands dialect and colloquial speech well. It confirms important details such as names, addresses or phone numbers once more before storing them.
What happens with urgent requests?
We define fixed handover rules: to the responsible employee, to your on-call contact or as a callback task. The agent makes no technical or medical decisions.
What may the agent say on confidential topics?
Only what you approve. Before launch, we clarify which data it needs, who has access and when data is deleted. For sensitive topics, we define clear limits – such calls go straight to your team.
Free intro call
15 minutes for your phone line.
Then you know what fits.
Together we look at your most frequent calls, your systems and the handover to your team in Dresden. Just pick a slot in the calendar.