AI phone assistant for small and mid-sized businesses in Munich
Hardly any staff, busy lines. Your agent answers every call and passes it on to your team, already handled.
Munich is one of Europe’s strongest business locations – with a labour market that has almost no applicants left. From the trades business in Sendling to the practice in Bogenhausen, the people who would answer the phone are often exactly the ones missing. An AI phone agent closes that gap: it picks up calls instantly, answers questions from your business knowledge and books appointments. Your team takes care of the work on site.
An empty labour market. A ringing phone.
With unemployment far below the national average, every vacant front-desk position is a problem. Calls end up on voicemail, callbacks pile up, jobs go to the competition. Your AI phone agent picks up when nobody is free – at peak times, after hours and at weekends. Whatever it can’t resolve itself, it hands over according to your rules.
From the first ring to the completed task.
Handle conversations
Pick up every call instantly, understand the request in natural language and ask the right follow-up questions – even with several calls at once.
Answer questions
Reliable answers from your business knowledge – services, opening hours or directions, optionally with live data from your systems.
Book appointments
Check availability and enter appointments directly into your calendar or industry software.
Trigger workflows
Create records in your CRM, put urgent calls straight through, generate tasks for your team. You define responsibilities and limits.
From Werksviertel to Pasing. Your phone is covered.
Munich’s districts are as varied as the calls that come in there. We set up your agent remotely; on-site meetings within the city are possible by arrangement.
Werksviertel & Maxvorstadt
Young companies and service providers between Ostbahnhof and TU München. The agent takes enquiries, clarifies needs and timeframe, and creates the record directly in your CRM – even when your small team is in a meeting.
Schwabing & Bogenhausen
Practices, consultancies and service providers between the Englischer Garten and Arabellapark. The agent handles recurring questions and appointment requests while your reception keeps an eye on visitors on site.
Pasing & Aubing
Established SMBs and manufacturing in the west of Munich. The agent asks for the request and customer number, creates a record and puts urgent matters straight through to the responsible colleague.
Sendling & Giesing
Trades, hospitality and logistics between the Mittlerer Ring and the city limits. The agent takes reservations, complaints and appointment requests even after closing time.
Munich industries. Clear processes on the phone.
These four industries are particularly strong in Munich – and each has its own requirements on the phone.
Industry & suppliers
Pre-qualify enquiries from business customers: product, quantity, contact person. The agent creates the record in your CRM and generates a callback for the right specialist.
Healthcare & practices
The agent takes appointment requests, cancellations and questions about opening hours for your reception. Medical questions stay with your practice team.
Insurance & finance
Capture requests, book advisory appointments and take several calls at once at peak times. The advice itself still comes from your staff.
Trades & hospitality
Take reservations, maintenance appointments and emergencies outside opening hours too. The agent puts urgent matters through according to your rules; everything else reaches you as a finished ticket.
More time for the people in front of you.
Our receptionists were constantly juggling every day: the phone rings, a patient wants to move an appointment, and at the same time patients in the waiting room need looking after. Since our voice AI system took over appointment handling, the team can focus fully on patient care on site.
AI for practices
Good to know. Questions from Munich.
Does the agent understand Bavarian dialect?
The agent understands dialect and colloquial speech well – including German with a Bavarian accent. If it isn’t sure about a detail, it asks again. Before launch, we test typical conversations from your day-to-day business together with you.
Do we keep our Munich 089 number?
As a rule, yes. We usually connect the agent to your existing phone system via call forwarding – for example when the line is busy, after a set waiting time or outside your opening hours. Your customers keep calling the number they know.
Can the agent create records in our CRM?
Yes, if the integration fits. We check your CRM and set things up so that requests, contact details and next steps land there in a structured way. Without a direct integration, your team receives the record via an agreed channel.
What does an AI phone agent cost for our business?
You receive a quote with clear components: one-off setup, ongoing support and usage. The scope depends on your call volume, the conversation flows and the integrations you need. Additional usage and contract term are clearly stated in the quote.
Free intro call
15 minutes for your phone line.
Then you know what fits.
Together we look at your most frequent calls, your systems and the handover to your team in Munich. Just pick a slot in the calendar.